How to configure your email on your iPhone or iPad

Updated on: 11 September 2019

Below you will find the instructions to configure your email on your Apple iPhone or iPad. Make sure you keep the letter or email containing your email account password at the ready. This password is not the same as the one of your online store. In this example, we’ve used as an email address. Needless to say, you should replace this with your store’s email address.

The procedure to set up your email on an iPhone is the same as that for an iPad, so these instructions apply to both. Since the launch of iOS 6, the configuration process has been the same for all devices, so don’t worry if you haven’t got the latest version!

  • On the home screen of your iOS device, tap ‘Settings’.
  • In the ‘Settings’ menu tap ‘Mail, Contacts, Calendars’.
  • Then select ‘Add account’.
  • In the options list tap ‘Other’.
  • Click ‘Add Mail Account’.
  • Here add your email account details.
  • ‘Name’ is the name your customers will get to see. Enter the name of your online store
  • ‘Email’ is your email account, which, of course, you know.
  • ‘Password’ is the one you’ve received from us, not the one you use to log in to your online store.
  • ‘Description’ is the name that will be displayed in your email app.
  • Once you’ve entered everything correctly, tap ‘Next’.


On the next screen you will need to enter all the details required to send and receive emails.

  • Choose ‘IMAP’ as an account type. 
  • The incoming mail server is ''.
  • ‘User Name’ is your full email address.
  • ‘Password’ is the one you’ve received from us, which you entered earlier. 
  • For your outgoing emails enter the exact same details as for your incoming emails.
  • When you’re done, tap ‘Next’.

On the next screen you can select which details you would like to synchronize.

  • Disable the ‘Notifications’ synchronization.
  • Tap ‘Save’


OK, so far so good. The device has saved your details. You can now receive emails, but you can’t send any emails yet. iOS automatically completes the outgoing mail server port, but unfortunately in this case it is wrong, so that’s one last thing you need to correct. Let’s do this!

  • Select the account you’ve just added under ‘Mail, Contacts, Calendars’.
  • Select the IMAP account.
  • Tap the outgoing mail server.
  • Select the main server.

Almost there… Now at the very bottom of the screen you’ll see that the server port is ‘25’.

  • Replace this value with ‘465’.
  • Check all your settings again. They are most probably all correct. 
  • If so, tap ‘Done’.

Once iOS has checked your settings (this may take a few minutes), you can not only receive emails sent to your online store, you can also email your customers and contacts yourself using this account. Well done, you’re a pro!

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