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privacy policy

Your privacy matters to us, which is why we comply with privacy legislation. This means your details are safe with us and that we will use them correctly at all times. In this privacy statement, we explain what we do with the information you give us when you use our services on If you have any questions or if you want to know which personal information we keep, please contact us.

Date of last modification: 07 May 2018

Use of the MyOnlineStore application

Before you can use our application ("the platform"), you have to register first. To do so, you provide your email address and you choose a password to secure your account. We will then create an account you can log into with your e-mail address and the password chosen by you.

In your account, you can add various personal details to your profile. These details will be used to enable us to provide our services such as providing your store details on invoices to your customers, to be able to receive payments, to answer your support questions and to send service messages to the email address provided by you.

If you have opted for a paid subscription, we will also use your personal details to process the payment and to prepare an invoice. It concerns your email address, your name and address details, your telephone number, invoice address and payment details.

We can process these personal details for the performance of the agreement you have concluded with us. We will keep this information for three months after removing your account and/or your cancellation of the subscription. We will keep some of this information up to ten years after cancellation (by virtue of the statutory retention obligation).

Click here for the comprehensive data deletion policy

Contacting us and our newsletter

If you contact us by e-mail, for instance, we process the information you give us only for the purpose of dealing with your question or request. We will keep this information until we are convinced you are happy with our response and up to one year thereafter. This enables us to quickly retrieve the information in the case of follow-up questions and it helps us to train our customer service assistants to give you an even better service.

You can subscribe to our newsletter, which contains news, tips and information about our services. Every newsletter contains a link to unsubscribe. You can also change your newsletter preferences via your account. Your email address is automatically added to the list of subscribers unless, when you provided your email address, you expressed your wish not to receive the newsletter.  If you subscribe from a type of newsletter, we will remove your e-mail address from the list of recipients.

Cookies and similar technologies

We use cookies on our website. More information about them can be found in our cookie statement.

Other parties

We will not disclose your personal details to other businesses or organisations, except when our services require it or when we are obliged to do so by law. The parties we need for the performance of the agreement are:

Our IT and payment service providers;

  • Administrative service providers;
  • The parties who carry out the registration of your domain name;
  • Suppliers of communication software;
  • Email platforms;
  • API partners (only the businesses for which you have created a link).

An overview of the parties we work with can be found in our Sub-processors Agreement.

We can also provide the competent authorities with personal details if so required by law. One example is that a case of suspected fraud may be reported to the police.

Tools for analyzing and improving the website

We have entered into a processor agreement with Google and use analytical cookies to process personal data of website visitors. Hereby:

  • The last octet of the IP address is masked (unless you have given permission for marketing cookies);
  • Disable 'data sharing';
  • We do not use Google services in combination with the Google Analytics cookies (unless you have given permission for marketing cookies).

Media and advertising agencies and platforms

In addition, we can use the personal email address to advertise on platforms such as Facebook. This data is then always made unrecognizable (pseudonymised). The advertising platform uses the data purely for the purpose of targeting advertisements to a comparable target group. Immediately after "matching" this target group, the data is deleted by the platform. The advertising platform may only use the data for us and our advertising campaign and therefore cannot use it for its own purposes.

The use of your data for this purpose is based on the legitimate interest that we have in using these types of marketing instruments. If you object to this use, please contact us using the details below.


The security of personal details matters to us. We make sure we properly secure your personal details. In close collaboration with the administrator of our systems, we continuously adjust security and we pay close attention to what may go wrong.

Changes to this privacy statement

When our services change, we have to adjust the privacy statement as well, of course. Therefore, you always have to check the date above and check for new versions on a regular basis. We will do our best to announce drastic changes separately.

Inspection, changing and removing your details

If you have any questions or if you want to know which personal information we keep, please contact us. See the contact details below.

You are entitled:

  • to an explanation about which personal details we hold and what we do with them;
  • to inspect the exact personal details we hold;
  • to have errors corrected;
  • to have obsolete personal details removed;
  • to withdraw your consent;
  • to object to a particular kind of use.

Comments or complaints

If you feel our service falls short of your expectations, you are entitled to submit a complaint to the supervisory body in the country where your business is established. In the Netherlands, it is the Dutch Data Protection Authority.

Contact details

MyOnlineStore BV. 
Molenstraat 56
5341 GE Oss
The Netherlands

t. +31 (0)412 668010