Why are my texts not displayed correctly?

Updated on: 16 June 2020

Your texts may feature different fonts, or be smaller or larger than the other texts in your online store.

This problem may be caused by copying texts from other websites or software packages, such as Word. The formatting, which may be different from the other texts in your store, is then also copied. This ‘hidden formatting’ affects the way your text is displayed.

To solve this issue, copy the text in question to a text editor, such as Notepad, to remove the formatting and obtain plain text. Then copy and paste the text onto your webpage. Problem solved!

To copy and paste text follow the instructions below: 

  1. In the back office go to ‘Content/Pages’.
  2. Select the pages in question.
  3. Click the text field once.
  4. Hold down [CTRL]+[a] to select the entire text.
  5. Hold down [CTRL]+[x] to cut the entire text.
  6. Open a plain-text editor, such as Notepad.
  7. Paste the text into the editor by holding down [CTRL] + [v]. All hidden formatting codes will then be removed.
  8. Hold down [CTRL]+[a] to select the entire text once again.
  9. Hold down [CTRL]+[x] to cut the entire text.
  10. Then paste the entire text in your online store’s admin panel using [CTRL]+[v].
  11. Click ‘Save’ to save the ‘clean’ text in your online store.

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