I cannot upload my image. What went wrong?

Updated on: 23 May 2017

Most images in your online store are automatically stored as .jpg files once uploaded. We make sure your saved images are not too large, so that your webpages don’t take too long to load.

When uploading product images, ensure the file size is not too big. We recommend a maximum of 2.5 MB and 300 KB for the background image.

The header image can be uploaded both in .jpg and .png format.

A great way to compress images without (nearly) any loss of quality is 'lossless compression'. https://www.imagify.io allows you to compress images up to 2 MB for free! You do need to reupload the images to your online store if this is the way you choose to compress your images. 

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