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How do I ensure my customers receive all my emails?

Your online store sends out automatic order confirmations and emails once you’ve changed the status of an order. Moreover, you can send out newsletters from your online store. Needless to say, if you want to ensure your customers actually receive them, you need to enter the correct email address.

Personal email address

MyOnlineStore PRO/PREMIUM gives you not only your own domain, but also a matching ‘info@domain’ email address. You need to save this matching email address as the sender address in your online store. If you enter a different address, your emails may be marked as spam and not be delivered to your customers! To enter your online store’s sender address go to ‘Personal data’ in your admin panel.

Important note

It is mainly Hotmail, Live, Outlook, Yahoo and Gmail as sender addresses that are marked as spam.

Different domain

In some cases, you might want to use a different email address to send out emails from your online store, for example because you have more than one store, or simply because you’d rather use an old email address that’s also mentioned on your business card. In that case, you can add an SPF record for the chosen email address to your domain. An SPF record tells the email server that the email is safe and doesn’t have to be marked as spam, despite being sent from a different domain. You can only do this for domains you have registered yourself, not for Hotmail, Live, Outlook, Yahoo and Gmail email addresses.

This is what an SPF record looks like:

Type: SPF-record
Value: v=spf1 a/24 mx/24 ip4: ~all

Value: the host of your email domain can help you add this record.